How to use a Tesla Supercharger: a complete guide. Charging stopped tesla

How to use a Tesla Supercharger: a complete guide

Sure, Tesla makes great cars, but one of the biggest advantages to owning a Tesla is being able to tap into its massive charging network. That means that not only can Tesla owners use all of the third-party charging stations out there, but they can also use the tens of thousands of Tesla Superchargers out there.

Of course, you might not want to use non-Tesla chargers if you don’t have to, given the fact that they’re so easy to use. Here’s how to use a Tesla Supercharger.

How to use a Tesla Supercharger

Superchargers are among the easiest chargers to use. Here’s how to do so.

  • Park your Tesla close to the Tesla Supercharger station.
  • Plug the charging cable into the charging port on your car. Most Teslas hide this port near the driver’s side taillight.

That’s all there is to it. Once you’ve completed these steps, your Tesla will automatically start charging. The station will calculate how much you owe for the charging session, and automatically bill you with the card attached to your account. It’s all very seamless.

How to find a Tesla Supercharger

best EV charging station apps can help you find one from any company, and fortunately, it’s very easy to find a Tesla Supercharger too. There are a few ways to do so, but perhaps the easiest is using the map on your Tesla’s infotainment system.

  • Turn on your Tesla and go to the navigation screen.
  • Turn on the Supercharger layer, using the icon on the bottom right of the display.
  • A list of nearby Superchargers will show up. You’ll also see their charging speeds, and you can filter out any that are too slow if you want.
  • Select the charger you want to navigate to, and your navigation system will automatically get directions for you to get there.

Note that if you’re on a road trip, your Tesla will automatically include charging stops on that trip — so you won’t have to worry about remembering to find a station as you go.

You don’t have to wait until you’re in your car to find a charger, either. You could also find one in the Tesla app. Here’s how.

  • Open the Tesla app.
  • Press the Location button.
  • Zoom out to see Superchargers near your car.
  • Select a Supercharger on the map to see information about its charging speed and how many chargers are available.

Tesla Supercharger FAQ

How much do Tesla Superchargers cost?

The cost of using a Tesla Supercharger can vary depending on your location and the model of car you own. Generally, however, you should expect to pay between 15 and 30 to fully charge a Tesla.

Some owners of older Teslas still get free charging, but Tesla hasn’t offered that perk in years.

Can other cars use Tesla Superchargers?

Currently not — except for a few pilot programs in Europe. Tesla has said in the past that it will open up the Supercharging network to other cars, but that has yet to happen.

Is it cheaper to charge at home or at a Supercharger?

It is almost always much cheaper to charge your car at home. Depending on your location and car, you’ll be able to fully charge your Tesla for anywhere between 8 and 20. Charging at home is also better for your car, and more convenient if done overnight, or when you wouldn’t be using your car anyway.

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Most Common Tesla Model 3 Charging Problems

Tesla Model 3 quickly became the go-to electric car of the generation by taking the markets by storm since its inauguration in the second half of 2017. Although offering one of the best-in-class price/range ratios, the best-selling EV in history doesn’t come without problems of its own. Aside from issues related to questionable build quality, owners have reported numerous Tesla Model 3 charging problems.

Charging Problems of a Tesla Model 3 can typically be associated either with a faulty charger or a software error. There’s also a possibility of a human error, which can occur in more ways than one. Lastly, it might be down to damage to the car or the battery itself, but that’s a long shot.

With many possible problems come a plethora of different solutions. This article will try to list all the most common Tesla Model 3 charging issues and their solutions, whether they’re caused by inadequate charging networks, software glitches, human error, or car damage.

How Does the EV Charging Work?

Before we move on to the Tesla Model 3 charging troubleshooting, let’s take a look at how its charging actually works.

Instead of relying on a conventional trio of the internal combustion engine, battery, and alternator to power the car and its electrical system, electric vehicles rely on large battery packs and electricity stored within them to power the electric motor(s), which, in turn, move the car itself.

The power comes from a charging station, whether at home or outside. The charging station pulls the electric current from the grid into your car via the car’s onboard charger. The electricity is then stored in the large battery cells and used to move the vehicle and power its electrical systems.

Tesla Model 3 Charging Problems

Depending on the source of the problem, issues with Tesla Model 3 charging can be separated into four groups:

  • problems due to human error
  • software problems
  • problems due to a faulty charging station
  • problems due to a faulty car or battery

Tesla Model 3 charging problems due to human error

If your Tesla Model 3 isn’t charging, the best course of action is to first troubleshoot it against any potential human errors or omissions. Various battery-protection features which you might have missed can impose limitations on your car’s charging. It’s also possible to make another kind of error. Here are the most common human errors regarding Tesla Model 3 charging.

Scheduled charging

Scheduled charging is a great feature that can help you save money and your Model 3’s battery integrity. However, it can also be a reason for a headache if you’re not careful. With the scheduled charging feature, charging starts immediately if the Model 3 is plugged in within a six-hour time span of the scheduled start time. However, plugging the Model 3 after that period might leave you with an empty or partially filled battery, at best, since charging may not begin until the scheduled time on the following day.

The plug isn’t connected properly

Although it might sound rudimentary, an improperly connected charging plug can often be the only charging problem. Maybe it’s due to an imperfect connection between the charging plug and your car’s charging port, or maybe you simply didn’t plug the charger all the way. Regardless, such an omission always leads to Tesla Model 3 charging problems.

Battery charge limiter

Much like the scheduled charging, a battery charge limiter feature is here to safeguard the battery’s long-term health. However, things can get confusing with the introduction of the new Lithium Iron Phosphate or LFP batteries. Unlike the more conventional Nickel Cobalt Aluminum Oxide or NCA battery packs that should be kept at 80 percent charge, the LFP batteries require frequent full charges for optimal operation.

When you open the charging screen on your car display or inside your mobile app, you’ll either get the battery image displaying 50% and 100% or the one displaying “Daily” and “Trip.” The former is associated with new LFP batteries, while the NCA batteries use the latter. The battery charge limit should be set at 100% and under 90% respectively, according to the type of battery of your Tesla Model 3.

Needless to say, if you’ve already set the limiter, your car won’t charge beyond the selected point.

Tesla Model 3 charging problems due to software issues

No matter how sophisticated the Tesla Model 3 software is, there’s always a potential for problems related to charging, given its complexity. Here are the most common charging-related software problems of a Tesla Model 3.

tesla, supercharger, complete, guide, charging

Glitching

Sometimes, software glitches impact the Tesla Model 3 charging; especially after the latest update. A car reboot should fix the problem here, but if the issue persists, it’s best to get in touch with Tesla support. To conduct a soft reboot, you only have to press and hold the scroll buttons on your steering wheel and wait until the screens turn off.

You can also try to perform a full vehicle soft reset if the reboot doesn’t work. To do so, you either have to press the brake pedal and two scroll buttons until the car resets or go into the “Safety and Security” settings and use the “Power off” command. For the latter, you’d need t make sure that your Tesla Model 3 is in “park” with the doors closed and not touch any commands for at least two minutes.

Scheduled departure bug

Scheduled departure time is one of many neat features in the Tesla charging software. It allows you to charge your car during off-peak hours overnight when the electricity is the cheapest. However, there are a few prerequisites that have to be met, one of which can cause the car to remain in sleep mode and never even begin the charging process. The vehicle needs to determine the charging time depending on the current state of the battery and the other parameters you’ve set. If it doesn’t have access to the grid at the moment you plug in the charger (i.e. if you’re using an overnight rate and you’ve plugged it in the afternoon), then your Model 3 will never even wake up and start charging, to begin with.

Tesla Model 3 charging problems due to a faulty charging station

A broken-down or otherwise faulty charging station, whether a Tesla supercharger or your home outlet, is another common reason for Tesla Model 3 charging problems. Here are the most common issues with charging stations.

Defective public charger

If you’ve plugged your Model 3 into a Tesla supercharger or another public charger and nothing’s happening, there’s a high chance the charger itself is broken down or otherwise defective. Public chargers accommodate plenty of customers every day, and sometimes it’s impossible to properly maintain them. The best course of action would be to try a different charger and see if the problem persists. If it does, then the problem lies elsewhere.

Malfunctioning or improperly connected outlet

Your home charger might not be properly connected to the wall outlet. In such a case, your car will either have trouble charging or won’t be able to recharge at all. Check the lights on your charger before moving on to more radical measures. If there’s no light at all, then it’s a power supply issue and the charging is unavailable. You’ll likely need the assistance of a qualified electrician.

Meanwhile, a red light can indicate a multitude of different problems. A Gen 3 Tesla wall charger comes with detailed instructions on each light combination’s meaning.

  • Solid red – internal fault. The problem might be sorted by turning the circuit breaker off for five seconds and then turning it back on. If it persists, it’s best to contact Tesla directly.
  • One red blink – ground fault circuit interruption due to the unsafe current path. There might be internal damage to the wall connector, cable, or vehicle charging port. You can inspect them for signs of wear or water ingress, but you might need an electrician to inspect the grounding.
  • Two red blinks – ground assurance fault, high ground resistance detected. You’ll need to verify that the wall connector is properly grounded. A qualified electrician’s help is advisable.
  • Three red blinks – high temperature detected. Charging will be limited or disabled until the charger cools down. A firmware update can typically sort the issue. However, if the problem persists, you might need to utilize the help of an expert.
  • Three red blinks, with green streaming – high temperature detected. Charging is limited due to reduced amperage. The charger is protecting itself from high temperatures.
  • Four red blinks – internet connection lost. Aside from the typical loss of signal, it might be due to a recently changed Wi-Fi password. You’ll need to update your Wi-Fi settings.
  • Five red blinks – power-sharing communication issue. You’ll need to update your settings so that the wall connector is re-linked for power-sharing.
  • Six red blinks – overvoltage or poor grid quality detected. The charger is protecting itself and the car’s battery from excessive voltage. You’ll need to employ the services of a qualified electrician.
  • Seven red blinks – vehicle overcurrent detected. Try reducing the charge current to optimal settings. If the problem persists, contact Tesla.

Even a seemingly functional charger with green lighting might not charge your car. If a reset doesn’t fix the issue, contact Tesla customer service for a replacement unit.

Bad installation and wiring

Poor wiring in your house might lead to excessive voltages. A failsafe feature of the Tesla charger won’t allow the charging process to commence in such instances in order to protect the car. A qualified electrician should inspect the wiring and find a solution.

Tesla Model 3 charging problems due to problems with the car

The worst-case scenario of Tesla charging problems is an issue with the car itself. Wear and tear will have an impact on the battery over time, but there’s also the possibility of a breakdown. Here are the most common Tesla Model 3 charging issues related to the car and its battery.

Blown fuse

Before assuming it’s something more serious, check the fusebox for a possible blown fuse. If you’re lucky, your car’s fuse has sacrificed itself instead of letting the current spike damage the battery.

Damaged or corroded charging port

The charging port on your Tesla Model 3 might get damaged over time. Charging pins inside it can break off if you insert a charger at an awkward angle or if you wiggle it during the coupling/decoupling. Also, if your car sits idle for prolonged periods or it’s parked outside, the charging port can develop corrosion. White spots around the charging port are an indicator of corrosion. In both instances, the charging process may get interrupted completely or for extended periods, leaving your car empty or partially charged in the process. A charging port replacement might be the only course of action here.

A damaged or worn-out battery

Finally, the reason your Tesla Model 3 is not charging might be due to the battery itself. Battery deterioration over time will limit your range and charging efficiency, but sudden physical damage might cause all kinds of problems, including charging interruptions, glitches across the car’s systems, and even the inability to charge the car. Sadly, this is an extremely expensive repair that could set you back thousands of dollars if a replacement unit turns out to be the only recourse. Needless to say, visible physical damage to the battery is not covered by the warranty. However, some types of damage are, and the scenario that requires a battery replacement is rare.

Final Words

There are plenty of different Tesla Model 3 charging problems, but most of them can be avoided with software updates and careful planning. Luckily, not many Tesla vehicles suffer from them and even if they do, it’s temporary. The most severe charging issues are related to physical damage to the car or battery, but these are also the rarest. Paying attention to the guidelines, keeping up with the software updates, and proper maintenance are guarantees for a problem-free Tesla Model 3 experience.

Tesla Superchargers open to non-Tesla EVs: how to plug-in this summer

For the very first time, non-Tesla electric vehicles can take to the road in the summer holidays and charge at some Tesla Superchargers. Location, terms of access and – what do you need to know before topping up on the Tesla Supercharger network?

What non-Tesla vehicles can plug into Superchargers?

All EVs equipped with an on-board Combo CCS charger can charge at Tesla Superchargers open to all. This is the European standard for Rapid charging fitted on virtually all EVs sold in Europe.

  • The Hyundai Ioniq 5 and Kia EV6 models are unable to charge at 250 kW Superchargers (v3). It seems that there is a communication problem between the charging station and the vehicle. An update is underway on Tesla’s side, although the brand says charging power will be limited on these models.
  • As Superchargers are designed for Tesla vehicles, it is possible that the station cable is too short for your car. In fact, this only works for EVs that have the on-board charger located on the right front or left rear. Some users report having to occupy two spots while others are not able to charge at all.

Where can I find Tesla Superchargers open to non-Tesla EVs?

European pilot scheme

Since November 2021, Tesla has been testing a project to open up its Supercharger network to all non-Tesla EV drivers. This pilot scheme is being run in 13 European countries today:

  • France
  • Netherlands
  • Norway
  • United Kingdom
  • Spain
  • Sweden
  • Belgium
  • Austria
  • Denmark
  • Finland
  • Germany
  • Luxembourg
  • Switzerland

As it is still in the test phase, only a small proportion of Superchargers are open to non-Tesla vehicles. The only exception is in the Netherlands where, after a 3-month pilot programme, there is open access to all Tesla charging stations in the country. If everything goes to plan, we can expect to see the same happening in France.Please note that the pilot programme does not cover Tesla Destination Charging stations, which are reserved for Tesla EV owners.

How can I locate Superchargers open to non-Tesla EVs?

To see the updated map with Tesla charging stations open to all, you can go directly to the Tesla website or mobile app.

Prioritising the Tesla network in the Chargemap route planner

You want to benefit from the Supercharger network open to non-Tesla drivers when you travel on holiday this summer? The Chargemap route planner has integrated all Tesla Superchargers accessible to non-Tesla EVs.

You can set up your journey by prioritising the Tesla Supercharger network. The tool then suggests charging stops on this network, providing that your EV is compatible and that there are Tesla charging stations open to all along your route.

You can also select a charging stop yourself at a specific Tesla Supercharger. To do this, you simply need to activate the “Stations” button and then use the filters so that only charging stations on the Tesla Supercharger network are displayed on your itinerary. If there are any and you want to plan a stop there, tap “Charge at this charging station”. As an option, you can set the duration of your break and the battery level you want to attain.

What are the terms for accessing Superchargers open to non-Tesla EVs?

Tesla Superchargers are available 24/7 and are usually located near facilities such as restaurants, hotels and supermarkets.

You need to use the Tesla mobile app to access and pay for charging for non-Tesla vehicles.

To do this, you simply need to create a Tesla account, select the option “Charge Your Non-Tesla” and select a charging station. You can select your payment method directly on the app. When you are at the charging station, you just need to plug in your vehicle, select the corresponding Supercharger in the app (a unique identifier given on each charging station) and tap “Start Charging”. Once you have finished charging, simple tap “Stop Charging”.

How much does it cost to charge a non-Tesla on the Supercharger network?

Cost of the charging session

The for charging on the Tesla Supercharger network can vary from one station to the next. In all cases, the cost is higher for non-Tesla EVs than for drivers of the Tesla brand, who benefit from an average price rate of €0.46 per kWh.

Following the increase in electricity tariffs, the latest known price for Tesla charging points on the pilot programme stands at €0.68 per kWh on average. But it is a good idea to check out the rates on the Tesla app before plugging in. A membership is also available to benefit from lower charging rates.

Idle fees

To prevent vehicles hogging Supercharger places once charging is completed, Tesla applies hefty idle fees. These are imposed on all vehicle types, whether they are Tesla or not.

tesla, supercharger, complete, guide, charging

We’re talking of a rate of €0.50 per minute, which can be hiked up to €1 per minute if all the Tesla Superchargers are occupied.

tips before charging on a Tesla Supercharger

Do not charge up more than necessary

With the rising number of electric vehicles on the road and the sparsity of Rapid charging stations along the main routes, Tesla Superchargers open to non-Tesla EVs will be taken by storm this summer.

As with any other charging station, if the waiting time is long and you need to charge urgently, don’t hesitate to explain the situation to the driver in front of you. Likewise, if you let a desperate driver take your place at the front of the queue, it will be greatly appreciated.

Above all, to ensure a maximum number of drivers can profit from the charging facilities, don’t charge your EV more than necessary and move your vehicle off the charging spot once you have reached the level you’re aiming for.

Planning your charging stops at off-peak hours

If you don’t mind driving early in the morning, this is a great way of avoiding peak-hour traffic (and super-hot temperatures) at Superchargers. This advice is obviously valid for all networks.

Go for charging stations that match your EV’s power rating

Superchargers offer ultra-Rapid charging up to 150 or 250 kW DC. If the maximum power your EV can take is just 30 or 50 kW, it is much more sensible for you to go to a less powerful charging station. In fact, topping up at a Supercharger would make you pay for a service your EV can’t fully benefit from.

Tell us all! Have you tested charging your non-Tesla EV at a Supercharger? Are you planning on including Superchargers on your holiday route?

Tesla Y Won’t Charge – Top Reasons Why!

In this post, you’ll learn the top reasons your Model Y won’t charge and what you can do to fix it right now.

No Power Going to the Tesla

For the most part, Tesla charging is hassle-free, and you don’t even have to leave the house. You just have to plug it in when you get home, and all charged and ready to go the next morning.

But sometimes, this doesn’t go to plan, and that’s a real pain. The top reason is your charging outlet is not receiving power. This could be because:

Power Outage

The most obvious reason is there has been or currently is a power outage. If there was a power outage during the night, when you thought your car was happily charging, it wasn’t. You can check if it is currently charging by checking the lights on the connector. If they’re all green, then there are no problems.

To check for an outage during the night, my go-to is the clock on the oven in the kitchen. If it’s flashing, then I know the power has been down. I can also tell how long it has been back on since most clocks come back at 12:00. If there’s no power in your house, your car hasn’t been charging.

Circuit Trip

An outlet failure may not be because of a complete outage but is more specific to the circuit. Too many items plugged in on the circuit or an unusual extra item plugged in that either has a fault or is causing too much drain on the circuit.

Check your circuit board to see if there is a fuse tripped. Try and reset it. If it won’t, return to the charging area and see if anything extra is plugged in. If you find something, unplug it and try again to reset it.

The Socket is Faulty

This is an easy check. Simply unplug the connector and move it to another outlet. If your green lights appear, then your socket is faulty. I advise you to get an electrician on the job. Unless you are qualified, you should not attempt to fix it.

Faulty Tesla Cable

The next reason why your Tesla Y is not charging is that the cable (connector) has a fault. This is quite possible. The cables are made of sturdy material but are not always handled correctly. The most significant cause of damage to the cable is from driving across it. Before you check your cable, unplug it from both the wall and your car. Broken cables can have live sections exposed and can cause fatal damage.

Once unplugged, do a visual check of the cable. Any nicks or cracks could be the reason your car is not charging.

If there is no apparent damage, check the connectors, both walls, and the car ends. They may have damage where the cable enters the connector, from being stretched to reach a socket or dropped on the garage floor or ground.

If you find anything, then the best thing to do is order a new cable. The problem will only worsen, and live electricity is always a hazard.

Fault in the Car Port

This is definitely a possibility for your car not charging, but it’s more likely to be one of the first two mentioned.

There are times when parts of your Tesla fail to work. The good news is that Tesla is always willing to help. When you call Customer Service, they will try their utmost to get you going again without going to a service center.

If you have checked the cable and there are lights on at the wall but not at the car connector. This means that the power is not getting to the car.

There are a few reasons why this might be, and we can check them quickly before we call Tesla so we have as much information as possible.

  • Corrosion in the cable or foreign objects
  • Broken pin
  • Missing rubber / plastic cap
tesla, supercharger, complete, guide, charging

Corrosion in the Cable

It’s a good idea to regularly check your ports for corrosion and any kind of foreign body or bug. If there is any corrosion, you need to order a new cable. Corrosion will not get better, only worse. Charging will either not work at all or intermittently. Corrosion is caused by your cable’s exposure to moisture, rain, snow, or humidity.

You also need to check for foreign bodies or bugs of any kind. Bugs like heat and all-electric items give off a certain amount of heat. Using a cotton bud, gently remove any debris from the connector. Do not use any liquid to clean your connector.

Broken Pin

Open the carport and shine a light in to see more clearly. You should be able to see three pins at the top of the port. There is a possibility that one or more of these pins are broken or missing. This can happen from someone being a little heavy-handed with the charger or a previous Supercharger user.

If the previous user broke a pin, then that pin could now be lodged in the Supercharger cable. When you try to connect it to your car, it can then damage one of your pins as there is no room to receive it, and it snaps.

Broken pins are something that needs to be addressed with Tesla. The port is connected to high voltage and is not something that you can fix at home. The whole part will need to be replaced, and the part is not available to buy from Tesla. They want you to check your Tesla into a Service Center.

The replacement of this part is not covered by warranty as it is considered a misuse of your charger. (Even though it may not have been your fault). The cost for this repair is from 400 – 700.

Missing Rubber / Plastic Cap

The other part that may be missing or maybe still there but lodged in the side of the port is a small plastic/rubber cap. Two caps are in place to make a solid connection when you plug in, but they are known to come loose in pre-2021 models.

You will know if it is still there but has come off the pin because one will be black and the other metal. If you can remove it, do so, and try and put it back onto the pin. However, once loose, it’s likely to continue to fall off.

Don’t push anything else into the port; do not be tempted to flush it out with any liquid.

Tesla has realized that these rubber caps have been causing an issue and have re-engineered them. Although not a recall, they are being checked and upgraded when pre-2021 models are in for service.

Tesla Customer Service

Calling Tesla Customer Support when you can’t figure out a problem can be very helpful. They can remotely check your car. If they can’t determine what might be wrong, a Service appointment will be scheduled. If you have a Service Center nearby, then you can drive to the center in your car.

If it’s any kind of distance away, I would ask for a tow to be arranged. If you are not 100% certain that you can charge your car, then it’s safer on a flatbed.

Tesla will cover the tow cost if your car is still under warranty (4 years or 50,000 miles), but there may be additional costs for any repairs.

tesla, supercharger, complete, guide, charging

If your car is being transferred to a Service Center, I would strongly recommend calling them to confirm receipt of your car and key.

If it’s transferred on the weekend, then your car is dropped on the lot, and your key is placed in the Night Safe. This can confuse you on a Monday morning if they don’t have enough information about your car. If they are expecting it, it won’t be ignored.

The safest policy is to log that it’s on the way and confirm that it has been received.

It is difficult when your Tesla won’t charge, but thankfully there’s usually a simple explanation.

I’ve written a ton on common Tesla issues, which hopefully you won’t ever experience, but if you do, we have you covered with these posts:j

Check out the Tesla troubleshooting page for problem Teslas.

Check out the Tesla charging page for common Tesla charging problems.

Check out the Tesla category page for a list of popular Tesla posts.

If you are curious about other EV models, check out the EV FAQ category.

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